Ordering and fulfillment

Free shipping

  • Offer good for all books in the Microsoft Press Store.
  • The method of free shipping is UPS ground. If you want to use a different shipping method, the free shipping offer will not apply to your order.
  • Your shipping address must be in the United States.
  • This offer is only valid for books purchased on microsoftpressstore.com.
  • This offer is available for a limited time and can end without notice. If you add books to your shopping cart before the promotion ends, and buy these books after the promotion ends, you will not receive free shipping.

If you have questions about this shipping offer, please contact customer service.

Shipping options

Shipping Carrier Restrictions Processing time Shipping time Cost
Standard Ground UPS U.S. Only. Add 1 day shipping time for Alaska and Hawaii Usually within 24 hours during regular business days 3-8 business days Free!
2nd Day UPS U.S. Only. Add 1 day shipping time for Alaska and Hawaii Usually within 24 hours during regular business days 2 business days $6.00 USD Flat Rate
Overnight UPS U.S. Only. Add 1 day shipping time for Alaska and Hawaii Usually within 24 hours during regular business days 1 business day $8.00 USD Flat Rate
International UPS
International
International Customers, Including Puerto Rico and Guam Usually within 24 hours during regular business days 3-8 business days Varies by country or region **


** International shipping rates vary based on the destination. To determine rates, please add the item(s) you would like to purchase to your shopping cart and proceed to checkout. After you have entered your shipping address, your shipping charge will be displayed. You may still choose not to place your order at this time by simply closing out of the shopping cart. No credit card information is required to view shipping information.

APO & FPO addresses

If shipping to an APO/FPO please select AA, AE or AP as your state and enter APO or FPO in the city field. Shipments to APO/FPO addresses can only be shipped via U.S. Priority Mail. Delivery may take as long as 4 to 5 weeks. Priority Mail is a non traceable service and does not have guaranteed delivery times. Priority mail is free.

Shipping stipulations and restrictions

If your order is shipping outside of the U.S., it may be subject to import duties and taxes, which are levied once the package reaches the destination country or region. Microsoft Press Store has no control over these charges and cannot estimate what they will be. Any charge that might be incurred is the customer's responsibility. For further information, please contact your local customs office.

There may also be one or more reasons that this site is unable to offer international shipments and eBook sales in specific countries. For information on retail stores in your area, please contact one of the local offices of our official distributor, Pearson Education. View a list of local Pearson offices.

Please note that we are unable to ship to P.O. boxes.

Back ordered products

We will notify you if one of your selections is on back order, and retain this back order for out of stock products for 30 days. If we are unable to ship your item(s) within 30 days, we will cancel the item(s) on back order and confirm the cancellation by email. If the product is back in stock within 30 days, we will fulfill the original order. Note that if only part of your order of multiple products is out of stock, the in-stock items will be shipped right away.

You can always cancel your order while you are waiting for it to get back in stock. Simply email your request to microsoftpresscs@pearson.com. Please be sure to include your order number with your request.

Sales tax

Microsoft Press Store is required to collect state sales tax for orders shipped to most states.

eBooks

When you purchase an eBook from microsoftpressstore.com, you will receive a link in your Order Confirmation email to access the eBook via your Account page. Read our eBook FAQ.

Returns

Physical goods: If for any reason you are not satisfied with your purchase, you may return your book(s), unopened CDs, unopened DVDs, or unopened software, in resalable condition and with the original receipt, within 30 days of the date of purchase for a full refund, minus shipping and handling costs, if any. Products should be shipped prepaid via a traceable method such as UPS. Please enclose a copy of your original invoice with the book(s), and be sure to include your full name and address on the outside of the package.

Electronic goods: eBooks or other digital goods may not be returned. for a refund.

Pre-orders: For pre-ordered books, the 30-day return period begins when the product ships.

Back orders: For back ordered items, the 30-day return period begins when the product ships.

Print and eBook packs: When a print and eBook pack is purchased and only part of the pack is returned, the refund amount will be the list price of the returned item minus the amount of the discount that was applied to the pack.

Microsoft Press Store will not accept items for return that have been used, altered or that show wear or damage. Items must be in a condition that permits us to resell them.

Return merchandise to our distributor:
Pearson Returns Facility
258 Prospect Plains Road
Cranbury, NJ 08512-3605